Terms and Conditions

Please take the time to read through our Terms and conditions. All our orders (including shop purchases) are taken in the understanding that the customer has read and accepted our Terms & Conditions. If you have any questions, please let us know before you purchase from us.

How do I place an order?

Please contact me prior to placing any orders to discuss availability in my diary and your order requirements. 

To ensure you have a guaranteed production slot in the diary for your chosen date it is highly recommended that you contact us in advanced to discuss our availability and to book a slot in the diary (£25 non-refundable booking fee is required, which is deducted from your final balance). This is highly recommended for any on the day stationery to ensure it is created and with you before your wedding date. 

All text relating to your order is required at the time of payment of you final balance which is due before 1 week before your production date commences.

It is advisable to order ‘spare’ invitations/stationery at the time of placing your order. Belle Emilia Designs cannot be held responsible if you wish to add additional items at a later date and stock materials do not match.

02

Payment Options

Payment can be made directly via Bank Transfer or by paypal or card. Bank Transfer details are available on your invoice or by request. 

We offer flexible payment plans for orders over £50, please contact us to discuss your requirements and payment plan options.

Non Refundable Booking Fees

To secure a guaranteed production slot in our diary a £25 non-refundable booking fee is required, this will be deducted from your final balance, which is due before the commencement of your production slot. 

The contract between Belle Emilia Designs and the client shall not become effective until the booking fee payment has been made. 

At the date of payment of the booking fee the contract takes effect and Belle Emilia Designs shall reserve the date agreed upon. For this reason, in the event that the client cancels the contract for any reason, all monies paid shall be retained by Belle Emilia Designs in order to offset its loss of business and admin time taken to draw up digital proofs, raise invoices and other such associated admin to your order.

In the case of Covid-19 should you need to postpone your wedding due to lockdown restrictions your booking fee will be transferred to a new suitable production slot. Should your wedding date fall during a date in a national lockdown period imposed by the UK government and your wedding can not go ahead, where no digital proofs or work has been carried out your booking fee will be refunded in full, where digital proofs have been created and sent to the client no booking fee will be refunded to offset the costs of Belle Emilia Designs time in the creation of your designs. 

03

Lead Times 

Please contact me to discuss availability in my diary, please provide an idea of when you would like your stationery making and I will respond with the next available production slot around your requested dates and estimated lead time. 

All lead times are approximate and vary depending on current work load. During peak seasons the lead time may be extended and cannot be guaranteed for orders which have not booked a guaranteed production slot. 

Samples – whilst I try and turn samples around as quickly as possible, I may need to order in materials for your sample. The average lead time is 1 week. 

Lead times DO NOT include postage, please allow extra time for postage.  

04

Postage

All item prices exclude shipping costs. 

Postage costs vary depending on order value. Samples are sent via Royal Mail, all other orders are sent by tracked courier (service provider depends on physical size of order)

All of our invitations and stationery are very carefully packaged. In the unlikely event that any items are damaged, it must be reported within 24 hours of receipt.

 Any damage must be shown to Belle Emilia Designs in pictures/video so the appropriate action can be taken and sent to the courier.

We may ask for you to return any damaged goods that you have received. Belle Emilia Designs will pay for this service. Please ensure to keep all original packaging.

05

Cancellations

In the event of the customer cancelling an order, due to the personalised nature of the products sold by Belle Emilia Designs any monies already paid will be lost.

Cancellation orders are non-transferable.

In the case of Covid-19 should you need to postpone your wedding due to lockdown restrictions your booking fee will be transferred to a new suitable production slot. Should your wedding date fall during a date in a national lockdown period imposed by the UK government and your wedding can not go ahead, where no digital proofs or work has been carried out your booking fee will be refunded in full, where digital proofs have been created and sent to the client no booking fee will be refunded to offset the costs of Belle Emilia Designs time in the creation of your designs. 

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Refunds and Exchanges

Due to all items being personalised unfortunately we do not offer refunds or exchanges. 

All of our invitations and reception stationery are very carefully packaged. In the unlikely event that any items are damaged, it must be reported within 24 hours of receipt. Each resolution will differ dependant on timescales and damage incurred

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Proofs

A proof of your wedding stationery will be emailed to you prior to your production slot. It is essential that you check the proof thoroughly to ensure all details are correct and that there are no spelling errors. 

Please ensure you check all spelling, dates and names carefully, this is the clients responsibility to spell check all artwork. After printing should any errors be identified the client will be charged for any additional reprinting costs.

Production will not commence on your invitations until the proof has been approved by completing the form which will be sent to you with your proof. Delays in providing your approval will delay the start of work on your order.

Any changes to any order requested after your approval are agreed at the discretion of Belle Emilia Designs and will depend on production stage and time scale.

All fonts, sizes and materials will be used as per the proof, I am unable to make any amendments or changes without a new sign off by the client. What is shown on the proof is what will be printed!

Proofs are intended as a visual representation to give you a visual idea of how your stationery will look, however all items are handmade and printed this means there will be slight differences from screen to print and from one invitation to another. They are handmade afterall! 

08

Additional Items

Adding items to your order after the balance and sign of proofs is at the discretion of Belle Emilia Designs and depends on the availability of materials and times, in peak seasons this is not always possible due to the printers being at capacity.

Below is a list of the minimum order quantities for additional items:

Save the Dates – Minimum of 6 additional Save the Dates can be added

Wedding Invitations – Minimum of 6 additional Invitations can be added

On The Day Stationery – NO additional items can be added after the receipt of payment and sign Proof.

09

Other

Due to the nature of our handmade invitations and stationery, items appearance may vary slightly from each other, and any previous samples ordered.

 Prices are subject to change. However orders that have been paid in full will not be affected.

The ribbon colours that are provided by Belle Emilia Designs via website or pictures, may not be a true representation of the colours through your screen. If you wish to see exact colours, you should ask for us to send you samples of ribbon at a small charge.

Most of our card stock is hand died and some may have a texture. Because of this some text and images can sometimes be affected and may be dull/have lines etc. Materials such as Ribbon, Embellishments etc are also hand died and created, which may mean changes in the appearance Colours of print, card stock and ribbon may vary slightly from screen to physical print.

Prices are subject to change. However orders that have been paid in full will not be affected. 

Belle Emilia Designs holds the right to take and use pictures of all stationery created on social media for advertisement, unless asked by the customer otherwise.

 

Bramhall, Cheshire,
UK.
Tel: 07340519909
Email:belleemiliadesigns@gmail.com